As a staff adjuster, which of the following is NOT Abigail's responsibility to her principal?

In the context of Abigail's role as a staff adjuster, her primary responsibility is to act in the best interests of her principal, which is the insurer. While keeping the claimant informed about the status of their claim can be part of the overall claims process, it does not fall under Abigail's obligations to her principal. Rather, her duties are centered around the insurer's interests, which include accurately assessing and reporting on claims, informing the principal about investigation results, and communicating any significant issues related to liability or the expediency of the claim process.

The nature of Abigail’s responsibilities implies that her communication and reporting should focus mainly on findings and adjustments pertinent to the insurer while ensuring that all relevant details are transparently conveyed. Therefore, managing the claimant's expectations or providing updates to them directly does not align with Abigail's formal obligations to her principal, distinguishing option B from the other choices that directly relate to her duties as a staff adjuster.