In the claim process, at what stage is Stephanie currently working when she is interviewing a witness?

When Stephanie is interviewing a witness, she is in the investigation stage of the claim process. This stage focuses on gathering comprehensive information relevant to the claim, which includes collecting statements from witnesses, examining evidence, and obtaining any necessary documentation. By engaging with witnesses, Stephanie can gather crucial insights that can aid in determining the validity of the claim, understanding the circumstances surrounding the incident, and making informed decisions as the claim progresses.

The investigation stage is essential for building a clear picture of what occurred, which is vital for the subsequent steps in the claims process, such as evaluation and negotiation. In contrast, other stages like acknowledgment involve notifying the involved parties of the claim, negotiation pertains to discussions on settlement amounts, and evaluation involves analyzing the claim to determine its value or merit. Each of these stages has distinct objectives, making the act of interviewing a witness a clear indication that the investigation phase is underway.