What is a duty of an adjuster towards the claimant?

The duty of an adjuster towards the claimant involves maintaining an open line of communication. This responsibility is essential for fostering a transparent and trusting relationship between the adjuster and the claimant. By keeping communication channels open, the adjuster can provide timely updates and address any questions or concerns the claimant may have throughout the claims process. This approach helps to ensure that the claimant feels informed and supported, which is crucial in managing their expectations and building trust.

Having regular communication is not only beneficial for the claimant but also serves to streamline the claims process, as it allows for the prompt collection of necessary information and documentation. This proactive communication is a key element of good adjuster practice and reflects the ethical obligation to act in the best interests of the claimant.