What is the primary role of an adjuster when taking recorded witness statements?

The primary role of an adjuster when taking recorded witness statements is to remain objective. Maintaining objectivity is crucial because it allows the adjuster to obtain factual, unbiased information without influencing the witness's account. An objective approach helps ensure that the integrity of the statements is preserved, which is essential for accurately assessing claims and determining the appropriate course of action.

When adjusters take statements, they should focus on collecting details as they are recalled by the witnesses, without injecting personal beliefs or emotional responses into the process. This leads to a clearer, more accurate account of events, which is important for the claims process and policy evaluation.

The other aspects, such as showing sympathy, asking leading questions, or discussing settlements, may compromise the objectivity required in this role. Sympathy can cloud judgment and influence statements, leading witnesses to alter or embellish their accounts. Leading questions can skew the information gathered, while discussing settlements at this stage may impose pressure on the witness and misrepresent the adjuster's role as an impartial fact-gatherer.