Which negotiation technique could be effective when working with a claimant?

The effectiveness of reviewing video footage contradicting the claimant's position lies in its ability to provide concrete evidence that supports the adjuster's assessment of the situation. This technique fosters transparency and keeps the negotiation rooted in facts rather than assumptions or emotions. By presenting clear, objective evidence, the adjuster can clarify misunderstandings and potentially resolve conflicts more efficiently. It establishes credibility and can lead to a more favorable resolution for both parties involved. When claimants see undeniable proof, it can lead to a quicker acceptance of the claim's terms and conditions.

The other options either fail to gain respect or trust from the claimant or may even escalate tensions. For instance, asking trivial questions could be perceived as condescending, while mirroring an aggressive tone can incite defensiveness and hinder productive dialogue. Additionally, making inappropriate jokes risks offending the claimant and further complicating the negotiation atmosphere. Thus, utilizing evidence to support the negotiation stands out as the most professional and effective approach.