Who is responsible for maintaining the claim file during the claim process?

The adjuster is responsible for maintaining the claim file during the claim process because they are the individual tasked with managing the investigation, evaluation, and resolution of the claim. This includes documenting all communications, actions taken, findings, and any adjustments made during the claim process.

The adjuster's central role is to ensure that all relevant information is accurately recorded and accessible throughout the life of the claim. This organization of the claim file is essential for transparency, compliance with regulatory requirements, and effective case management.

While other parties may have a vested interest in the claim file, such as the agency or insurer, only the adjuster has the direct responsibility to compile and uphold the information pertaining to the claim. Maintaining this file is crucial for the efficient handling of the claim and may also be important in the event of disputes or audits later on.